Users / Purchasers will be provided with fourtenn (14) working days, in accordance with the official calendar of their place of residence, to cancel any purchases without being penalised with any charges, including any charges incurred through returning the item/s. The aforementioned period of fourteen days will be calculated as of the date the purchaser receives the purchased items.

In order to be able to choose to return a Product, Users must contact VINAGRERIAS RIOJANAS in order to process the return. Products must be returned in their original packaging and must be undamaged.

Users may not return Products and claim refunds if the seal on the bottle has been broken or if it has been manipulated in any other way rendering it damaged.

If the product is delivered damaged due to transport, Users must state this in the haulierʼs delivery note and contact VINAGRERIAS RIOJANAS to place a claim. Outside this period, VINAGRERIAS RIOJANAS will not take responsibility for any claims made for this reason.

Users must keep a signed copy of the delivery documents provided for the haulier at the time of delivery. Returned products must be addressed to: VINAGRERIAS RIOJANAS, Avenida de Mendavia No. 8, Logroño (La Rioja), Post Code 26009.

When purchasers exercise their rights to resolution, VINAGRERIAS RIOJANAS will refund any amounts received through bonus, without any deductions and never taking longer than thirty days once the state of the goods has been verified. Regardless to the above, those cases in which the nature of the contents means it is impossible to carry it out are excluded from the right to withdrawal, without detriment to any claims for damages incurred.